At Xinjiang Shenghuijie Supply Chain Management Co., Ltd, we take the security, reliability, and professionalism of our online operations seriously. This policy outlines how our internal team and technical infrastructure work to protect and serve your experience on our platform.

1. Professional Team Support

Our operations are backed by a dedicated, multilingual team specializing in:

  • Customer service: Available to assist with orders, returns, and inquiries
  • Logistics coordination: Ensuring fast and accurate order fulfillment
  • Technical development: Maintaining website performance, speed, and security
  • Privacy compliance: Adhering to international data protection regulations

We continuously train our staff to meet global e-commerce standards and ensure customer satisfaction.

2. Secure Server Infrastructure

We host our website on reliable and scalable cloud-based servers, managed by leading global providers. Our technical infrastructure includes:

  • Daily backups to protect order and user data
  • SSL encryption across all pages to ensure secure data transmission
  • Firewalls & DDoS protection to safeguard against cyber threats
  • Geo-distributed CDN (Content Delivery Network) to ensure fast loading times across regions

All customer data is stored securely and is never sold or shared with unauthorized third parties.

3. Maintenance & Uptime Guarantee

To deliver a consistent experience:

  • Our servers maintain a 99.9% uptime goal, excluding scheduled maintenance
  • We perform regular updates to our system and plugins to prevent vulnerabilities
  • During maintenance periods, customers will be notified in advance if services may be affected

4. Data Privacy & Protection

Our team follows strict internal protocols to ensure your personal data is accessed only when necessary, and only by authorized personnel. We follow GDPR and other global data protection frameworks.

5. Incident Response

In the rare event of a security breach or service disruption, our team activates a response plan that includes:

  • Immediate assessment and containment
  • Customer notification (if data is impacted)
  • Post-incident review and improvement